Voice of the Customer Form

Excellence you can measure. How do we measure up?

When completed, click the "Submit" button. To reset form, click the "Reset" button.
Personal Information
Name:  *
 Title:  
Company:  *
   Address: *
City:  *
 State/Province: *
Postal Code:  *
 Country:  *
Telephone + Country Code:  *
   Fax:  
E-mail:  *
    
If Applicable
Program Name:  
 PO Number:

Sales Number:

  
* = Required
L-3 TW Products
Please check all applicable TW products
Avalon CTX-886 ENTR PCM300E VTS
Bit Syncs CTX-888 FTR-915A1 PCM600 Other:
Boards CXS-610 HPAs System 550  
CTS-905 CXS-810C MCU-100 TCM-930  
CTS-905i CXS-2000 MSX-765 Vista
 
Are there any features, additions or products you would like to see in the future?
Is this your first purchase with L-3 TW?
Yes No      
Please rate your experience with L-3 Communications Telemetry-West
This questionnaire is based on a rating system from (1) to (5), with (1) representing the lowest level of satisfaction, and (5) representing the highest. For each question, click the number that most closely represents your level of satisfaction. Additionally, please rate the significance of each area in defining its importance to you by entering a number between 1 and 5, with 5 being most significant and 1 being least significant.
Telemetry-West Service
Completely Satisfied (5)
Somewhat Satisfied (4)
Neutral (3)
  Somewhat Dissatisfied (2)
  Completely Dissatisfied (1)
Delivery
 
 
Product Quality
 
 
Product Reliability
 
 
Product Features
 
 
Customer Service
 
 
Sales Rep's Knowledge
 
 
Technical Support
 
 
Documentation
 
 
Web Site
 
 
Telemetry-West Departmental Personnel
Completely Satisfied (5)
Somewhat Satisfied (4)
Neutral (3)
  Somewhat Dissatisfied (2)
  Completely Dissatisfied (1)
Accounting
Contracts
Customer Service
Engineering
Human Resources
Managerial Staff
Program Management
Proposals
Purchasing
Reception
Sales & Marketing
Additional Comments
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